How It Works
From signup
to first billing PDF.
A month of remote therapeutic monitoring, told from three sides — what the patient feels, what you see, what Pace quietly does in between.
A few quiet moments
Walk through it like a patient.
Every patient surface, every clinician screen, every mood-frame rotation — captured and walkable from one page.
Who Does What
What your patient does, what you do, what Pace handles in between.
Your patient
Each morning
A short text reminder. One tap opens today's check-in — no login.
20 seconds
Daily check-in: mood, sleep — different question every day
~3 min
Weekly PHQ-9 and GAD-7
Real-time
C-SSRS cascade if PHQ-9 Q9 ≥ 1
On hard days
Their own letter to themselves surfaces
Each Sunday
AI weekly reflection in their own context
When you write
A note from you ("how's sleep?") lands at the top of their home
You
On your schedule
Open patient, scan trends, self-attest your review time when you finish
One click
Copy summary for your EHR — paste into SimplePractice / TherapyNotes / Athena
One click
Send a quick note to the patient (closes the between-visit loop)
Immediate
SI alerts dispatched via dashboard + push + SMS
30-day cadence
Bulk-close ready cycles + download one PDF for your biller
When needed
Pause monitoring during vacations or hospitalizations
Quarterly
Review aggregated outcomes across your caseload
Pace
Every morning
Texts patients who haven't checked in (HIPAA-compliant, BAA-covered Twilio)
Continuously
Tracks days-of-data per patient
On every response
Scores, generates micro-response, updates audit log
Sundays
Generates the weekly AI reflection
Cycle close
Picks the right CPT codes (98975/78/86/79/80/81) and writes the PDF
Day Zero to First Claim
Step by step.
Clinician signs up
Email, password, NPI, credential type. NPPES validates your NPI live. You land in the dashboard immediately; primary-source license verification runs in parallel and unlocks billing-cycle close when complete.
Enroll first patient
Name, DOB, state, primary ICD-10 (e.g., F32.1, F41.1). Pace generates a magic-link invite. Email it from your existing workflow or copy the URL.
Patient opens the invite link
In any browser. No app store. They land on consent (one-paragraph plain-English RTM consent), then a three-question warmth survey, then upload up to 5 personally meaningful photos, then optionally write a letter to themselves.
Daily check-ins begin
Each morning, Pace texts the patient a one-tap link to their check-in. Mood question + sleep — ~20 seconds. The question itself rotates daily (weather one day, energy the next, color, garden, body) so it never feels like the same survey. After submit, a photo they uploaded surfaces with a warm Claude-generated line and a 'how does this make you feel?' face tile — and every check-in earns a small reward they grow and collect (a plant or animal), one more reason to come back tomorrow.
Weekly instruments
Saturday mornings: full PHQ-9 and GAD-7. If you've enabled suicide-risk screening and a patient endorses Q9 ≥ 1, the C-SSRS Screener fires in the same session; crisis-tier results route the patient to a persistent crisis screen with 988 / Crisis Text Line / ER lookup, and 988 is reachable from any screen. Results are logged to your review — Pace does not send real-time alerts and is not an emergency service.
Your 16-day review
Open the patient detail page. See the day-by-day grid, trend lines, any open alerts. Acknowledge any open SI alerts with a resolution note. When you're done, click 'Document review' and attest your total review minutes for the cycle — including off-platform work like phone consults or PDF reviews.
Close the cycle
At day 30, you click 'Close & download PDF.' Pace counts qualifying days, sums review time, picks the right CPT codes (98975 first cycle, 98978 if ≥16 days OR 98986 if 2-15, 98979/80/81 based on review minutes), and generates the audit-ready PDF. When several cycles end the same week, the dashboard's 'Ready to close' surface lets you check them off, attest review time inline, and bulk-close everything into one PDF for your biller.
Your biller submits the claim
Hand the PDF to your biller — or attach it to your usual billing workflow. The PDF contains every element a RAC/OIG audit would require: provider info, patient demographics, ICD-10, day-of-data definition, cycle window, day grid, review log, code rationale, and your attestation.
Feature deep dives
Want to see one part in detail?
Every feature has a live demo. Try the patient daily flow as Dorothy, or the clinician dashboard with seeded data.
The Patient Surface
What makes patients actually check in.
📸
Photo-anchored check-ins
At onboarding, the patient uploads 3-5 personally meaningful photos. Each daily check-in surfaces one. The first thing they see is their grandson, their dog, their garden — not a clinical question.
🎨
Creative mood prompts, never a number
Weather, color, energy, garden, body — the question rotates daily so check-in never feels like a survey. Tap the tile that fits the day. The app translates internally to a 0-4 scale for billing. The patient is expressing, not rating.
✉️
Future Me letter
A 60-second letter to themselves, written at onboarding. On hard days — 3 consecutive low-mood days or a PHQ-9 ≥ 10 — Pace surfaces it. The patient hears their own voice when they need it.
🌅
Weekly AI reflection
Sunday morning: a warm, non-clinical paragraph summarizing the week, generated with their about-me profile in context. No scores. No advice. Just witness.
💭
Per-check-in acknowledgments
After every check-in, Pace generates a 1-2 sentence note that references what they shared. Replaces gamification with the experience of being seen.
✨
Recurring personalization prompts
Every ~14 days, after a check-in, Pace gently asks for one more photo or one more interest. The profile grows over time, never pushy.
📝
Notes from you, in plain language
When you send a quick note from the patient detail page, it lands at the top of their home screen on their next visit. The between-visit care loop finally closes, without the patient having to call.
Try it with 50% off your first month.
Cancel any time. Enroll the patients you’re most curious about. See the documentation flow before deciding anything.